Merino Wool for Children FAQ

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letsgo@iksplor.com | 1.866.457.7567

about iksplor

We are a family owned company based in Jackson Hole, Wyoming. Iksplor was founded by sisters Kailey and Karissa with their mom and biggest cheerleader Barb. Our childhood was built on adventure and time spent outdoors as a family. We created Iksplor so that parents will have a go to for merino wool adventure wear clothing and essentials for their kids, from a brand they trust.

but isn't wool itchy?

This isn’t your Nanna’s wool. Our merino wool is superfine at 18.9 microns, meaning it is a perfect next to skin fibre for year round use. It’s great for baby’s sensitive skin, research has even shown it to help reduce the redness of skin conditions like eczema. It's also the perfect fibre to help your child regulate their temperature, which babies have a tough time doing! Research has also shown that babies swaddled in merino settle more quickly and fall asleep faster. YES, you read that right!

is merino safe for infants?

Babies are prone to skin irritations, which can be caused by the harmful chemicals found in some children's clothing. We test our fabric every time we order it to ensure it is free of harmful chemicals. Studies have even shown that merino wool is less irritating to infants skin than cotton.

is your wool sustainable, ethical and traceable?

Yes! The wool we purchase is not only about the quality of fibre, it’s about the quality of life for the beautiful merino sheep it comes from. Our ZQ accredited merino wool from New Zealand, is the world’s leading accreditation for ethical wool. ZQ is sustainable, ethical and traceable back to sheep that have been treated awesomely! ZQ merino growers believe in farming sustainably for generations to come, as a children’s brand, our commitment is to our children and the next generation. ZQ Merino is audited by a 3rd party to ensure the highest standards in fibre quality, animal welfare and health, social responsibility, care for the environment and program management. You can learn all about ZQ merino here - https://www.discoverzq.com/.

what is bluesign approved?

Our merino is knit and dyed in a bluesign accredited manufacturing plant, this accreditation system ensures our fabric is manufactured to meet the highest standards in; health and safety of the environment, the workers who are making our fabric and the final safety and quality of our knitted and dyed fabric.

where do you make your clothes?

Iksplor’s cutting and sewing takes place right here in the USA by a woman-owned manufacturing plant, our manufacturer is a leader and advocate for bringing apparel production back to the USA!

how do you ensure quality?

Quality is incredibly important to us and we started by sourcing the highest quality fibre in the world, ZQ accredited merino from New Zealand. We have been very conscious about choosing incredible partners at every step of our supply chain. At the end of the day, we are a small team with little ones as well and we know mistakes can happen. Please reach out to us if you receive a damaged or defective item at letsgo@iksplor.com or 1-866-457-7567.

what size should I buy?

We know online shopping for kids can be hard! Our products have been designed to provide a little more length than your average garment. Our hope is that your quickly growing little one can get at least 6 months out of our pieces. Please take a look at our size charts available on each of our product pages, but let's face it, getting your kids to stay still for a measure tape is asking a lot. Just give us a call if you have any questions at all, at 1-866-457-7567

how do you give back?

In an effort to bring the magical properties of wool to kids everywhere we are partnering with organizations and hospitals to donate our premium swaddle blankets and layers. We also offer the Iksplor More Send Back Initiative, which helps take the responsibility of disposing your children’s clothing off your chest by sending it back to us to be re-used or composted. In return you will receive 15% off your next order.

orders + shipping

how will my order be shipped?

If you choose standard shipping, your order will be sent via USPS. If you choose an overnight shipping option, your order will be shipped via UPS.

where do you ship to?

We currently ship to all addresses in the U.S. Please note that delivery to Alaska, Hawaii and APO/FPO addresses will take 10 to 14 business days.

what payment methods do you accept?

We accept all major credit cards as well as PayPal and Amazon Pay. If you are in Jackson, Wyoming you can also pick up your order at our office and pay via credit or cash.

gift cards

how do I purchase a gift card?

You can purchase an electronic gift card here.

how do I redeem my gift card?

You can redeem your gift card by shopping at Iksplor. During the checkout process use your unique gift code in the field marked “Enter promo or gift code”.

can I return a gift card?

Gift cards cannot be returned. If you purchased a gift card in error, please contact us at letsgo@iksplor.com or 1-866-457-7567. If you entered the wrong information, please also get a hold of us immediately to have this corrected.

returns + exchanges

what is your return policy?

We offer free returns for 30 days. You can see our full return policy by clicking here.

when can I expect my refund?

Please allow 2-3 weeks for your refund. We will send you an email once the item(s) have been received and your refund has been processed.