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FAQ | Contact

how can we help?

FAQ | Contact

how can we help?

FAQ
Answers to most common questions about products, orders, shipments, and more.
product details
How do your layers fit?

Our layers have been designed to provide a little more length than your average garment so that your quickly-growing little one can get at least 6 months out of our pieces. Please take a look at our size charts available on each of our product pages for more information.

Want more help? Email us at letsgo@iksplor.com

Is merino wool itchy?

No, merino wool is not itchy.

Iksplor merino is superfine at 18.9 microns, meaning it is snuggly soft and a perfect next-to-skin fiber for year-round use. It’s especially great for baby’s sensitive skin (or anyone’s sensitive skin) – research has even shown it to help reduce the redness of conditions like eczema. It's also the perfect fiber to help little ones regulate their temperature, which babies have a tough time doing!

Is merino safe for infants?

Yes, merino wool is safe for infants. Merino wool is a natural and breathable fabric that helps to regulate your baby's body temperature and keep them comfortable. It is also hypoallergenic, which is beneficial for babies with sensitive skin.

Research has also shown that babies swaddled in merino settle more quickly and fall asleep faster. YES, you read that right!

Why is merino wool better for the environment than other fabrics?

Merino wool is more sustainable than other fabrics because it is biodegradable, renewable and has a lower carbon footprint. Merino wool is also naturally breathable, wicking away moisture and regulating body temperature, so it uses less energy to produce than other fabrics.

Where are your products made?

We source our merino wool exclusively through the Responsible Wool Standard Program to ensure it meets the highest standards of animal welfare and land management. The wool is then ethically processed, dyed with eco-friendly Oeko-Tex® Standard 100 certified dyes, and finally, crafted into the cozy iksplor pieces you love by our trusted RWS certified manufacturing partner in Vietnam.

Do you sell separates?

While we do not typically sell tops and bottoms separately for babies and kids they are sometimes available on our pre-loved store.

If you do not see the size you are looking for on our pre-loved site, please reach out to us directly at letsgo@iksplor.com and we will check our inventory!

product care
How do I mend a hole or tear?

Rips happen...but that doesn’t mean the adventures are over. 

Check out our iron on merino wool patches that will keep your layers out on the trail.

How do I wash my merino?
  • Machine Wash with like colors
  • Use a gentle or wool detergent
  • Lay flat to dry (preferred) or dry on low

  • Do not wring
  • Do not leave wet
  • Do not dry clean
How do you treat stains?
  • Use cold water and a liquid detergent or wool wash.
  • Gently rub the stained area with a soft cloth or sponge.
  • Rinse the stained area with cold water.
  • Repeat steps 2 and 3 if necessary.
  • Lay your iksplor wear flat on a clean, dry towel and let it air-dry. Sunshine can help remove the stain as well.
  • If the stain persists, you can spot-clean the area with a small amount of diluted white vinegar.
  • After spot-cleaning, rinse the area with cold water and let the item air-dry.
How should I store my iksplor layers?

Your iksplor merino should be stored in a cool and dry place, away from direct sunlight. It should be folded and stored in a breathable container, such as a cotton bag or cardboard box.

orders, shipping & tracking
When will my order ship?

Orders typically ship within 1-2 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

Where does iksplor ship to?

We currently ship to most countries in the world. Please reach out to us at letsgo@iksplor.com with any shipping questions.

Please note, International orders are not eligible for exchanges or free returns.

What if I want to cancel or change my order?

Orders are typically sent within 24 hours; that said, please email us as soon as possible at letsgo@iksplor.com and we’ll see what we can do!

What is your return policy?

We know you will love our iksplor merino, but if something doesn't work out we will gladly accept items in unwashed, like new condition. Good news, returns for store credit and exchanges within the U.S. are free!

All returns/exchanges must be unwashed and in like new condition within 30 days from the delivery date.

  • Exchanges: Exchanges are free and must be initiated within 30 days of your order's delivery date.
  • Store Credit: Returns for store credit must be initiated within 30 days of your order's delivery date.
  • Original form of payment: Returns must be initiated within 30 days of your order's delivery date and have an $8 handling fee.
  • International Returns: Items purchased outside of the United States or military addresses are not eligible for returns due to customs issues.

Please note

  • Original shipping charges are not refunded.
  • Clearance and FINAL Sale items are not eligible for returns or exchanges.
  • Apparel must be unwashed, free of stains, deodorant marks, perfume scents, make-up, and animal hair.
  • We reserve the right to adjust returns if original items are not received in new condition. 
How do I return my order?

To initiate your return or exchange:

  • Create and print a return label here.
  • Place label on package - you can reuse the original packaging or use another mailer of your choice.
  • Pop your package into the mailbox at USPS.

Returns must be submitted within 30 days of the delivery date.

How do I send a giftcard?

You can purchase an electronic gift card here.

Gift cards cannot be returned. If you purchased a gift card in error, please contact us at letsgo@iksplor.com.

If you entered the wrong information, please also get a hold of us immediately so we can correct it for you.

sustainability
How can I recycle my iksplor wear?

Our merino is long-lasting, but when the adventures are over, it can be composted within six months. That is a fraction of the time of a polyester product.

Compost your iksplor wear at home or send it back to use to be responsibly composted and receive 20% off your next purchase. Email us at letsgo@iksplor.com for more details.

What is your iksplor more resale program?

We're moms, we know children grow quickly. So, we have created the iksplor more store- a place for our community to give their pre-loved items new life or purchase second hand iksplor wear at a reduced price. Together, we can keep these layers out on adventures longer and all of our wallets a little heavier, too.

A win for everyone, especially mother nature.

Shop pre-loved

How do I recycle iksplor packaging?

Our packaging is 100% recycled, recyclable, biodegradable, compostable and curbside recyclable. 

You can compost at home or at a facility.