Answers to most common questions about products, orders, shipments, and more.
How do your layers fit?
Our layers have been designed to provide a little more length than your average garment so that your quickly-growing little one can get at least 6 months out of our pieces. Please take a look at our size charts available on each of our product pages for more information.
Want more help? Say hello on the chat bot or give us a call if you have any additional questions at 1-866-457-7567.
Is merino wool itchy?
No, merino wool is not itchy.
Iksplor merino is superfine at 18.9 microns, meaning it is snuggly soft and a perfect next-to-skin fiber for year-round use. It’s especially great for baby’s sensitive skin (or anyone’s sensitive skin) – research has even shown it to help reduce the redness of conditions like eczema. It's also the perfect fiber to help little ones regulate their temperature, which babies have a tough time doing!
Is merino safe for infants?
Yes, merino wool is safe for infants. Merino wool is a natural and breathable fabric that helps to regulate your baby's body temperature and keep them comfortable. It is also hypoallergenic, which is beneficial for babies with sensitive skin.
Research has also shown that babies swaddled in merino settle more quickly and fall asleep faster. YES, you read that right!
Why is merino wool better for the environment than other fabrics?
Merino wool is more sustainable than other fabrics because it is biodegradable, renewable and has a lower carbon footprint. Merino wool is also naturally breathable, wicking away moisture and regulating body temperature, so it uses less energy to produce than other fabrics.
How do I mend a hole or tear?
Rips happen...but that doesn’t mean the adventures are over.
Gift cards cannot be returned. If you purchased a gift card in error, please contact us at email@example.com or 1-866-457-7567. If you entered the wrong information, please also get a hold of us immediately so we can correct it for you.
How can I recycle my iksplor wear?
Our merino is long-lasting, but when the adventures are over, it can be composted within six months. That is a fraction of the time of a polyester product.
Compost your iksplor wear at home or send it back to use to be responsibly composted and receive 20% off your next purchase. Email us at firstname.lastname@example.org for more details.
What is your iksplor more resale program?
We're moms, we know children grow quickly. So, we have created the iksplor more store- a place for our community to give their pre-loved items new life or purchase second hand iksplor wear at a reduced price. Together, we can keep these layers out on adventures longer and all of our wallets a little heavier, too.